Asking the right questions

For QA's and developers, it is essential to know how to reproduce a bug so it can be effectively fixed. In order to do this, you need to ask the right questions.

From this article, here's the guide to asking the right questions:

• What version of software is being used?
• What operating system is being used?
• What patches are employed on the operating system?
• What is the hardware configuration?
• What is the actual error message?
• What happened just prior to the problem occurring?
• Any other proprietary information that might be relevant?
• Is the problem reproducible? If so, what steps were taken to reproduce the problem?